help
FAQ
Quick answers to common questions.
Platform
- What does Risk Marshal do? — Enforces rules you set and coaches discipline with Marshal Intelligence.
- Do I host the EA? — Starter: yes. Pro/Elite: managed hosting available.
- Which platforms? — MT5 and compatible brokers; no fund movement.
Security & data
- Do you see my master password? — If you self-host the EA locally (Starter), no, we only request investor (read-only) credentials for data sync. If you opt into Managed Hosting (Pro/Elite), yes; we securely encrypt and store your master password using AES-256-GCM so the VPS-hosted EA has execution privileges to modify and block trades according to your rules.
- Who owns my data? — You do. Export or deletion available via support and in-app flows where enabled.
- Do you sell data? — No.
Billing
- How do I cancel? — Paddle portal via Settings → Subscription.
- Failed payment? — Retries run before downgrade.
- Refunds? — Case by case for subscriptions; duplicate and fraudulent charges refunded when verified. Partial-month refunds generally no. See /terms (Refunds section).